Payment- We accept all major credit cards. Full payment is required when placing an order.
Order Changes or Cancellations - Any order changes or cancellations must be made within 24 hours of placing an order. After that 24 hour period, we are unable to cancel or make further changes to an order.
Shipping Policy - All of our products are shipped via UPS Ground. Shipping is included in the price of all of our products to all 48 Contiguous States in the U.S. (this excludes Hawaii and Alaska). We do not ship internationally at this time.
Lead Time - Typical product shipment is 10 days from the date of the order. However, during peak times lead time may increase slightly.
Return Policy - Requests for product returns must be made 5 days from the date that the product was received.
Prior to returning the product, you must obtain a valid Return Merchandise Authorization (RMA) number from us. We will not accept any returns without a RMA number. To request a RMA number, please contact us at (866)678-6738 or at firstname.lastname@example.org .
All returned products are subject to a 25% restocking fee.
Products being returned cannot have been altered in anyway.
If you were shipped the wrong product, we will arrange and pay for the return shipping of the incorrect product. Otherwise, all return shipping arrangements are the responsibility of the customer.
Damaged Product - It is the customer’s responsibility to check product(s) for damage that may have occurred during shipping. If any shipping damages occur on the order, you must notify us within 5 days of the item being delivered. We may request pictures and other forms of documentation. Upon review of the damage, we will submit a claim with the shipping company. Then we will issue a replacement order for the damaged item.
LIABILITY LIMITATION IN NO EVENT SHALL WE ARE EGRESS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE SALE, INSTALLATION, USE, OR INABILITY TO USE OUR PRODUCTS.
Corrections of Errors or Inaccuracies - The information on this site may contain typographical errors or inaccuracies. We Are Egress therefore reserves the right to change or update information on this website with or without prior notice (including after you have submitted an order.) This may include but is not limited to correcting errors, inaccuracies, omissions, pricing, product availability or otherwise.
We Are Egress. Where Your Family's Safety is our Focus.